Ashli

• All prices are displayed in AUD.
• All parcels are sent via Australia Post.
• Orders before 11am AEST Monday – Friday will be sent same day.
• Orders placed on Public Holidays will be dispatched next business day.

 

Australian Shipping	Expected Delivery	Flat Rate
Standard Post	2-8 Business Days	$9.95
Express Post	1-3 Business Days	$14.95
FREE Express Post	1-3 Business Days	FREE over $200

 

International Shipping	Expected Delivery	Flat Rate
New Zealand	7-10 days	$20
Other International	10-14 days depending on destination	$25

The table above is just a guideline.

• Delivery times may differ from the suggested timeline listed above due to public holidays, weekends, adverse weather and other circumstances out of Elmari Boutique’s control.
• Shipping estimates can vary depending on locations and circumstances.

 

Additional Information

• All orders are final. Once placed shipping cannot be cancelled.
• You will receive a confirmation email with a tracking number once your package is sent. Please allow 12 - 24 hours for the tracking number to activate after it is first scanned by Australia Post
• Elmari Boutique is not responsible for items lost, stolen or delayed in transit.
• It is the customers responsibility to ensure they enter the correct delivery address. If an address is entered incorrectly and as a result delivered to the wrong address, Elmari Boutique will not issue a refund or replacement. If you do enter the wrong shipping address, please contact us as soon as possible at hello@elmari.com.au so that we can attempt to rectify the issue for you.
• International orders may be subject to import taxes or duties. These are the responsibility of the customer. Please contact your local customs office for further information.

Don’t absolutely LOVE your item?... No problem!

Online Purchases Returns Policy:

• Returns must be posted within 14 days from the date of receipt for a Refund.
• Item/s must be in original packaging, not worn or washed, with all tags intact and in a saleable condition.
• Item/s to be returned to:

Elmari Boutique Returns
2/12 Newspaper Place
Maroochydore
QLD 4558 

Contact number: 0457 931 473 

Include following details:

• Full name
• Phone number
• Receipt (Copy or original)
• You are responsible for the return of your items, and we highly recommend sending via registered post or a tracked courier service.
• FAULTIES: In the rare instance where you may have received a faulty product, please email us on hello@elmari.com.au and include a photo of the item and fault. Our team will confirm next steps and can organise a reply-paid label to return the item.
• Elmari Boutique is not responsible for lost parcels.
• Upon receiving your returned item/s, we will make an assessment and process your refund within 3 business days of receiving your parcel. Please note that the refund may take some time longer to show up in your bank account as processing times vary across financial institutions. 
• Elmari Boutique will notify you via email once your return has been completed.
• No refunds, exchange or return on reduced price or sale items.
• We reserve the right to refuse the return should your return arrive in a condition which does not meet our returns policy.

In store Purchases Returns Policy:

• 7 Day exchange or store credit with receipt.
• Item/s must be in original packaging, not worn or washed, with all tags intact and in a saleable condition.
• No exchange or store credit on reduced price or sale items.
• No refunds for ‘change of mind’ on in-store purchases.

We're here to help

If you have any questions or concerns about whether your item meets the above criteria please contact us, we are happy to help.

Email: hello@elmari.com.au Phone: 0457 931 473