Returns and Exchange

Don’t absolutely LOVE your item?... No problem!

Online Purchases Returns Policy:
  • Returns must be posted within 14 days from the date of receipt for a Refund.
  • Item/s must be in original packaging, not worn or washed, with all tags intact and in a saleable condition.
  • Item/s to be returned to:

Elmari Boutique Returns
2/12 Newspaper Place
Maroochydore
QLD 4558 

Contact number: 0457 931 473 

Include following details:

      • Full name
      • Phone number
      • Receipt (Copy or original)
  • You are responsible for the return of your items, and we highly recommend sending via registered post or a tracked courier service.
  • FAULTIES: In the rare instance where you may have received a faulty product, please email us on hello@elmari.com.au and include a photo of the item and fault. Our team will confirm next steps and can organise a reply-paid label to return the item.
  • Elmari Boutique is not responsible for lost parcels.
  • Upon receiving your returned item/s, we will make an assessment and process your refund within 3 business days of receiving your parcel. Please note that the refund may take some time longer to show up in your bank account as processing times vary across financial institutions. 
  • Elmari Boutique will notify you via email once your return has been completed.
  • No refunds, exchange or return on reduced price or sale items.
  • We reserve the right to refuse the return should your return arrive in a condition which does not meet our returns policy.

In store Purchases Returns Policy:

  • 7 Day exchange or store credit with receipt.
  • Item/s must be in original packaging, not worn or washed, with all tags intact and in a saleable condition.
  • No exchange or store credit on reduced price or sale items.
  • No refunds for ‘change of mind’ on in-store purchases.

We're here to help

If you have any questions or concerns about whether your item meets the above criteria please contact us, we are happy to help.

    Email: hello@elmari.com.au Phone: 0457 931 473