Frequently Asked Questions

What payment types do you accept ?

We accept Mastercard and Visa

What range of sizes do you carry?

Depending on items &style, our sizes vary between XS to XXL (AU 8 to 20). Please refer to the sizeguide on our individual products as sizes can vary significantly between brandsand styles.

Where do we deliver to?

We currently deliver to Australia, New Zealand, USA, Canada and UK / Ireland. If you need delivery to a different destination, please contact us first.

I saw something in-store or on social media that I can’t find online?

We are still in the early days of our E-journey and will be adding as many of our gorgeous range as soon as we possibly can. In the meantime, feel free to call us and we can arrange to send your wish-list item out to you.

I’m not 100% happy with my purchases - can I return it?

See our Returns Policy

I believe my item is faulty – what do I do?

In the rare instance where you may have received a faulty product, please email us on hello@elmari.com.au and include a photo of the item and fault. Our team will confirm next steps and can organise a reply-paid label to return the item.